Terms and conditions of use

Confidentiality

You are responsible for maintaining the confidentiality of your account, your personal details and your password, e-zone - La zone électrique can not be held responsible for unauthorized use of your account. You must notify e-zone - La zone électrique as soon as possible of ​​any unauthorized use of your account or any risk of potential security breaches email info@e-zone.ca.

Price and sales taxes

All prices are in Canadian dollars. Sales taxes applicable in Canada vary by destination. Applicable taxes will be added to the price of the products during checkout.

Orders delivered outside of Canada are not subject to Canadian taxes. The authorities of the country where the delivery takes place may require customs duties or taxes on products from Canada. These fees are the responsibility of the buyer.

e-Zone - La zone électrique reserves the right to change prices at any time.

No administrative fees will be added to your transaction.

Shipping and handling costs

Store Pickup: Free.

Delivery: Please contact us for an accurate assessment of the costs of shipping and handling and delivery times.

Return and refund

Please verify your orders quickly after delivery. If you are not satisfied, you can return the goods for exchange or refund within 10 days of receipt. We will only accept returns if we have been informed by e-mail of your intention to return the goods and you have received a return approval and a return number (RMA). The goods must be returned intact, in new condition, in its original packaging and accompanied by the original invoice and the return number. Any refund will be made according to the same method of payment used for purchase. Return shipping costs are the responsibility of the buyer.

Warranty

Your purchase is protected by a warranty covering manufacturing defects.

For the duration of the warranty, refer to the description of the article.

The toys warranty covers only manufacturing defects on the motor, controller and batteries.

Any other problem is not covered and labor is extra.

Warranty conditions

1. Repairs may only be made by the recommended manufacturer / retailer.

2. The responsibility for the cost of transport for the replacement or repair of the vehicle rests with the purchaser.

3. If service is required for your vehicle, please contact the recommended manufacturer / retailer.

4. The parts to be replaced will be provided free of charge if the vehicle has malfunctioned, due to a fault.

manufacture within the period of time covered by the warranty. This warranty only covers faults

manufacture, and not faults following an incorrect method of use, connection or recharging of the battery.

5. Replaced or repaired parts are covered for the remainder of the vehicle warranty.

6. Perishable parts will generally not be covered by warranty, unless they are required to be

be replaced, due to a manufacturing fault. These parts are (among others): the seat cover,

tires, bulbs and batteries.

7. These warranty conditions only apply to a brand new vehicle purchased at the total purchase price including transport costs.

If you are unsure whether your vehicle is covered, check with your retailer.

8. Under normal circumstances, we do not accept responsibility if the vehicle malfunctions due to:

a) Regular inspection and maintenance has not been done, which is recommended by the manufacturer / retailer.

b) Damage caused by the use of non-specified manufacturer / retailer parts.

c) The vehicle or a part is damaged, due to misuse, accident or negligence.

d) Modifications by the change or addition of parts to the vehicle which are not approved by the

manufacturer / retailer, or the vehicle has been modified without notifying the manufacturer / retailer.

9. The warranty applies in the workshop only, no repairs / checks / maintenance carried out at the buyer's premises.

Not covered by warranty

1. Flammable parts such as brake pads and linings, clutch, light bulbs,

fuses, seats and their covers, brake cables, oil seals and their linings,

screws and washers, greases and lubricating oils, the footrest mat, etc.

2. A feeling or impression of noise and / or vibration, which would not affect the operation or quality of the vehicle.

3. Wear resulting from normal or exceptional use, as well as deterioration due to the passage of time

(natural discoloration and deterioration of paint, galvanization, plastic parts, etc.)

4. Damage due to lack of maintenance, or incorrect use or maneuvering, or improper sheltering.

5. Inspection process costs, adjustments, oil filling, cleaning, and other types of maintenance.

6. Regular service charge for inspection and maintenance.

7. Any costs as a result of warranty repair, loss or compensation by the cause of inability to use

electric vehicle (use of telephone, transport, rental car, travel expenses, etc.).

8. Transport costs for vehicle and / or replacement parts (back and forth).